Frequently Asked Questions
Everything you need to know about shopping with Vault X.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.
Are your materials sustainably sourced?
Yes, Vault X is committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that meet fair labor standards.
Can I change or cancel my order?
Orders are processed quickly, but we can make changes within 1 hour of placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.